Automating KYC review without losing the audit trail
Document extraction and verification cut manual KYC review 62% while making every decision reproducible for regulators.
Where they started
Meridian's compliance team manually reviewed every onboarding document. Growth had pushed review time to four days, costing conversions, and the manual process produced inconsistent decisions that were hard to defend in audit.
What we did
- 1
Built layout-aware extraction across passports, utility bills and company registration documents in eleven formats.
- 2
Added confidence scoring with automatic routing of low-confidence cases to human review.
- 3
Made every automated decision reproducible: inputs, model version, extracted fields and rule outcomes recorded immutably.
- 4
Ran three months in parallel with the manual process before any automated decision took effect.
- 5
Built a compliance dashboard allowing auditors to replay any historic decision.
The outcome
Onboarding dropped from four days to under four hours for the 62% of cases now handled automatically. Decision consistency improved and audit preparation went from weeks to hours.
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Let's talk about what you're building
Tell us the problem. We'll tell you honestly whether AI is the right tool, and what it would take.